Please rants whatever you want to say about Maxis & TimeCel, just pure Maxis & TimeCel ONLY.

it sucks, man....they dont value you as a customer...

network coverage sucks especially in my house and klang area... summore shut down 1800MHz 017 coverage

network always fail wan....nobody has so many problems compared to 012... 16 Oct totally down. even 1300 820 120 i call 30 times cannot get thru. ***. 012 = the best, eh? customer svc pun tak boleh pakai... nonit to say further about network quality

timcel is sux but now no more timecel coz they merge with 012!

and that merging means lousier signal in my house :(

oh yeah...reload RM 100 for other telco is 90/100days access.

reload RM 100 for maxis (got $5 bonus) but...60 days access only - consider it a rip off!!

i guess u must be a problematic customer to keep calling their helpline all the time...

i've never had to call their helpline as i never had any problems with my line at all...

the only tme i went to the maxis i-center in KLCC is to get my PIN1 & PIN2 resetted...all i needed to do was wait for 15 mins and it's done FOC...

i dun see any problems with maxis...maybe u have some personal agenda against maxis

frankly..maxis sucks..use it only becos coverage is da best and also malas to change number and inform frens again

True.. maxis dont really appreciate their customers.. But they are so smart, doing business like the customer is their boss.
Good thing about maxis is its coverage. Of course-- they have lots of customers who gave them tons of money.
Tell me what you think.. (is this what you can call honesty in business?) The sms rate case. They are telling their customer everyday about the 10 cent new SMS rate. But so quiet about the new 50 cents International SMS. I am angry about this..

yalah...especially the 20c to other provider (012 only) - they better dun touch my 017 rates or else i really gonna get real angry...good thing about 017 sms rates: 15c flat till the end of this year. 2004 is (10/15c) :D

50c international sms? standard rate la..with other telco oso. 012 is a deceiving company. :p

laytiong: me a problematic cust?! lol...i only called them (attempted to call) on 16 October 2003, when 012 all fail in my area (turned out to be power failure according to the sms on 18 Oct)... of cos i want to noe *** is happening!! :confused:

I hope, there are some maxis board of directors joining the forum. Let them learn some lesson. Here in my campus, maxis is start losing their customers..

hope so too... so that they dont modify the charges according to their whims and fancies..

and that merging means lousier signal in my house :(

oh yeah...reload RM 100 for other telco is 90/100days access.

reload RM 100 for maxis (got $5 bonus) but...60 days access only - consider it a rip off!!

don like it?? u can always get rm30 for 30days n multiply by 3....u still get ur 90 days..don complain so much..switch to siaocom and enjoy ur better coverage n better service..i'm very satisfied with the service...helpdesk in klang area is polite and helpful...
nothing that i've seen in 013, telekom, tenaga, 019...

I'm on 012 016 017 019. Personally, I put all the 4 netwk's sims into 4 hps i have. Ok, we give maxis a chance. Put 012 into 9210. 2 bars oni.

Haih.......

So, this means I'm on 019 019 019 017 (four hp's) most of the time
haiya...ppl in a rush dat time plop 60 in....tot can kau tim the access time long long... then later found out 60 days.... sigh

what can maxis ppl see? max see's (max sh1t)....haih...
u mean helpdesk as in physical office located sumwhere in klang or those dumb ppl behind 1300 820 120 number that dunno anything about HSCSD/data call support on hotlink?

btw where is 012 center in klang? the real maxis one, not MASA (KTS Shaw Centerpoint)? cant even find...sigh

019 at least got one in port klang where its quite convinient to go to, its accessible by KESAS expressway. 012 up to now i dun even haf an idea where the freakin svc center is (just in case i need them to help me). Only one i could find was the MASA (KTS) when I want to upg to 64K sim. Either i rush downtown and beat the traffic or hafta goto KLCC icenter and upgrade. Went downtown, peak hour ...lucky the maxis MASA was open. Then later discovered that subang parade oso got one MASA there.

Maxis = same old ads, same old BTS, same old lousy signal in my house since 1995...yawn....

fren..the service centre is just beside public bank n near to metro plaza...(formerly known as chi liung plaza)...

u must be one unlucky fella ....nvm lar...i believe that others r lucky enough to have maxis
:P

haiyo...so close...and yet so far....
i see maxis center/MASA list on the website oni oni i saw close to my place was KTS...but nvm... actually wanted to goto real maxis center, but ppl all dunno where the heck issit!!

thanks anyway :)

well if maxis is making you so unhappy..throw away the line lar...u r using prepaid what...

solve your problems of complaining maxis lousy

gave away to fren ledi

hmph.. my conclusion is that one man's meat is another man's poison...there is no way that one telco will satisfy all the customer..and that is the reason that we have celcom maxis n digi n etc... so that maxis can satisfy people like me and celcom can satisfy people like ceo......the more choice the betteR!!:P

--yap... not like those day back in 1989... one and only Celcom... even their staff attitude ...that time...
--like it or not... take it or leave it... now more choice... people can make the better choice to suit them.. :D ...

fully agree with you...heheh... but what about ATUR service? even older...LOL

ya..peace peace...!!

no one telco is perfect...i think alll also paria lar..all con our money one haha

--yap.... no need to argue... make your own choice... to suit you... right...? :D ....

come come...sama sama burn down all the telco HQ to show em malaysians want better service...hehehee

About my Hotlink Reload card RM100 incident up until now still pending for me, but the calldesk just close the case.

What the F*. Now I relog the case in Maxis Center again. I warn the manager overthere. If you all give me no inform after the 4 working days as you promise to me now (30 October 2003 due date). I will make free advertisement for you in major newspaper. I request them forward this issue seriously to their management.

wah...u mean within 4 days will get a reply or have to wait 4 days "processing" time?

Please rants whatever you want to say about Maxis & TimeCel, just pure Maxis & TimeCel ONLY.

This one pulak need some major upgrade coz maxis is already slacking

memang need upgrade.....especially add more BTS'es etc.....on a 5210, upstairs (1st floor) of a normal shoplot = 0/1 signal (taman eng ann, berkeley area of klang)..... celcom gives 4 bars...hehehe

I doubt, all companies once they are listed. The power will be given to shareholders. Guess what shareholder wants? Satisfy consumer or Satisfy their own wallet?

esp maxis la... making millions, but network lousy. very slow to connect during calls & unreliable too..

esp maxis la... making millions, but network lousy. very slow to connect during calls & unreliable too..

Line not clear and SMS center congested after integration with TIMECel. This time, Astro turn to money minded.

agree. in KL, (Taman Sri Sentosa) along the NPE Jalan Klang Lama, maxis 1-2 bar only. Most of the time 1 bar. very lousy.... in KL la....haih...!!

whereas celcom got 3-4 bar in the same area

Astro going to increase their monhtly fee again. Do we have to pay to watch advertisement? This is nonsense. Rather watch pirated vcd without censor and advertisement

yalo.. summore astro dun have XXX movies...kakaka

yalo.. summore astro dun have XXX movies...kakaka

maxis and astro 2 kali 5 mah. Hotlink pay more RM5 for changing plan. Somemore cannot use Activ5 after change to SMS plan. :mad:

ceo, your 017 number can surf GPRS ar? My friend non stop asking why cannot.

my fren oso...she bought a 6610... and 017. cannot gprs. damn bengang adi... aih... summore its a SHE ar.. i fedup adi, i give her one of my 016 spare #s (no $ wan)..hehe... now not complaining adi

my 017 lagi kenot gprs .... lol... luckily 019 postpaid can :D

summor a lot of ppl din get back $5 after they reload (if they change to sms plan 1st time). fraud!!

my fren oso...she bought a 6610... and 017. cannot gprs. damn bengang adi... aih... summore its a SHE ar.. i fedup adi, i give her one of my 016 spare #s (no $ wan)..hehe... now not complaining adi

my 017 lagi kenot gprs .... lol... luckily 019 postpaid can :D

summor a lot of ppl din get back $5 after they reload (if they change to sms plan 1st time). fraud!!

Hotlink system got problem 1. Some can change plan, some kenot. :mad: I dunno they upgrade apa last time. EasyAccess news is useless. All rubbish.

yalo....summore discriminating us timecel 017 users... can upgrade to 64K card onnot (017)? if can i upgrade....wen ada hotlink on my SIM, still cannot change plan i sue them...cos the TV ad

yalo....summore discriminating us timecel 017 users... can upgrade to 64K card onnot (017)? if can i upgrade....wen ada hotlink on my SIM, still cannot change plan i sue them...cos the TV ad TERPAMPANG BESAR, CHANGE OF PLAN APPLICABLE TO ALL HOTLINK USERS....ahahahA!

yalo....summore discriminating us timecel 017 users... can upgrade to 64K card onnot (017)? if can i upgrade....wen ada hotlink on my SIM, still cannot change plan i sue them...cos the TV ad TERPAMPANG BESAR, CHANGE OF PLAN APPLICABLE TO ALL HOTLINK USERS....ahahahA!

Last time I went maxis center with my friend to ask them can upgrade SIM to 64K or not. They said cannot. If want 64K, buy new SIM pack. It's like force us to use 012. :mad: They said in the advertisement, 017 SIM pack same benefits with 012. I dun think it's same. Even GPRS also cannot use. ***.

US fund raises Maxis stake by 1.2m shares
By Joseph Chin

US-based fund The Capital Group Companies, Inc raised its shareholding in Maxis Communications Bhd to 135.26 million shares after acquiring 1.25 million shares earlier in June.

According to filings with Bursa Malaysia, The Capital Group bought the shares between June 2 and 4 at prices ranging from RM8.64 and RM8.73.

It bought 34,800 shares at RM8.70 apiece on June 2 and 575,000 shares at RM8.64 per share the following day. The fund acquired 650,000 shares at RM8.73 apiece on June 4.

Maxis was trading between RM8.60 and RM8.70 on those days.

maxis is own by US firm? :confused:

haha...not surprising ;)

I'm using timecel for 2 years liao. OK la the service. And when merge with maxis, even better lor the coverage. I have no problem with them. So thumbs up for maxis and timecel. I tried digi before. Good for GPRS. Now I switched back to my 017 number, no more GPRS :(
(becoz it's a register line and not so convenient liao).But the call is as cheap as 10 sen la per min at non-peak hour....haiseh.

017 still got register line one meh? thought all prepaid liao

017 still got register line one meh? thought all prepaid liao

--- ya .. still got-lah ... why not .. ??? :D ...

017 still got register line one meh? thought all prepaid liao

got wart....all those 017-88x???? series numbers still working today wat..

I'm using timecel for 2 years liao. OK la the service. And when merge with maxis, even better lor the coverage. I have no problem with them. So thumbs up for maxis and timecel. I tried digi before. Good for GPRS. Now I switched back to my 017 number, no more GPRS :(
(becoz it's a register line and not so convenient liao).But the call is as cheap as 10 sen la per min at non-peak hour....haiseh.

Really 10c calls? Cool! Coverage always show alot of bar...but HLR/message server sucks.. the SMS takes like 1/2 a day to arrive la... haiyo... digi and celcom sms MUCH more reliable though

10 cents? Sure or not? :confused: Or u mean masa zaman TIMECel?

My friend play the Speedmaster challenge. The question delayed about 1 hour to arrive. Then they said better call it Slowmaster. :) The TV3 Buletin Utama SMS vote, maxis is the slowest to reply the thank you message. The astro Holland Village SMS vote also maxis is the slowest reply the thank you message. Dunno why people still like to support maxis. Maybe it's their brand name I dunno.

eh, i saw the hp show advertising maxis talking rate (postpaid) at 15c... true onnot? summore line active within 2 hrs...

Erm... maxis ar... mebbe cuz the 017 packs damn small (save cost prolly).. so the hp shop keep more of em' la...hahaha...

eh, i saw the hp show advertising maxis talking rate (postpaid) at 15c... true onnot? summore line active within 2 hrs...

Erm... maxis ar... mebbe cuz the 017 packs damn small (save cost prolly).. so the hp shop keep more of em' la...hahaha...

Maybe got a package for 15cents/min. U know la, maxis is full of gimmick. Even supplementary postpaid user only can enjoy 7 cents SMS. Primary user still charge normal rate.

The 017 really cannot activate GPRS. Activ5 cannot activate also. :(

Maybe got a package for 15cents/min. U know la, maxis is full of gimmick. Even supplementary postpaid user only can enjoy 7 cents SMS. Primary user still charge normal rate.

The 017 really cannot activate GPRS. Activ5 cannot activate also. :(


Cannot then how come the 017 package says everything is the same like normal 012? I wonder how come no one realise...

Cannot then how come the 017 package says everything is the same like normal 012? I wonder how come no one realise...

Yala... tats why last time (recently) i was thinking of getting a lawyer and suing maxis.. fraudulent claims... hahaa.. I realise LONG TIME ALEDI loo... check out the Anti 012 thread....

Yala... tats why last time (recently) i was thinking of getting a lawyer and suing maxis.. fraudulent claims... hahaa.. I realise LONG TIME ALEDI loo... check out the Anti 012 thread....

It's hard to win case to beat maxis. maxis is "VIP". It still a bit political issue.

It's hard to win case to beat maxis. maxis is "VIP". It still a bit political issue.

Hmm... some VIP (politician) use 012. But now for "important" purpose like polis h/p, most of them use 019... yalo... u use the service as a losing end consumer wan la... haihzzzz

Dear user, With immediate effect, kindly be informed that Maxis has suspended Email to SMS service until further notice. As for Maxis net portal subscribers, you may still enjoy web-based SMS services. For more information, visit http://www.maxis.net.my/?ch=2&pg=3&ac=991 Thank you. Maxis net team.

bl00dy b*stards!!! wat the hecK!!! haiyo..... now cannot use FOC email>sms aledi...cheh!!!

bl00dy b*stards!!! wat the hecK!!! haiyo..... now cannot use FOC email>sms aledi...cheh!!!

I've also receiving the reply from maxis that email to SMS has been terminated. maxis is so mean.

Hmm.... they never informed me?!?!... haih.... cheapskate company...

Hmm.... they never informed me?!?!... haih.... cheapskate company...

Aik... u are Anti 012 woh... why want to inform u ar? :D

I agree that those Emergency or Security force enjoy Celcom service rather than Maxis.

Commencing 27 Jul 2004, celcom prepaid can enjoy GPRS. :p This news can shut maxis mouth off.

Commencing 27 Jul 2004, celcom prepaid can enjoy GPRS. :p This news can shut maxis mouth off.

Just now have send the command to activate the celcom prepaid GPRS but still cannot go through. Anyone can go through?

Commencing 27 Jul 2004, celcom prepaid can enjoy GPRS. :p This news can shut maxis mouth off.

heh heh...finally :)

Aik... u are Anti 012 woh... why want to inform u ar? :D

me a VALUED CUSTOMER ma... hahahaha!! mebbe they tink im a $0.00 value customer to them even tho i have like $302+$57 in 2 017 numbers .... ish ish ish

Just now have send the command to activate the celcom prepaid GPRS but still cannot go through. Anyone can go through?

mine prepaid expired.. cannot activate i guess...lol...

Just now have send the command to activate the celcom prepaid GPRS but still cannot go through. Anyone can go through?

Just visit http://203.82.67.203:8080/index.html to download the settings.

me a VALUED CUSTOMER ma... hahahaha!! mebbe they tink im a $0.00 value customer to them even tho i have like $302+$57 in 2 017 numbers .... ish ish ish

Haha.. last time my friend balance is RM0.01, he activate the Hotlink GPRS, on the other week, the balance -RM10.01. :D Power.

Haha.. last time my friend balance is RM0.01, he activate the Hotlink GPRS, on the other week, the balance -RM10.01. :D Power.

haha...last time 012 can go -$30 or more if ur balance is not enuff for the call...hahah....

It's hard to win case to beat maxis. maxis is "VIP". It still a bit political issue.
yeap, when ananda is one of asia's richest buggers.... msia respect him like wat oni...

Hotlink user can enjoy Call Waiting services soon. So far, 3 series number Call Waiting has been activated. To know your status, press *#43# and call.

hmmm.......
regret selling off my 012-3148337 last time =(
lol..

so sloo wan... 017 dunno next time ada ka tadak

just to share with you...received from my friend

Friday, July 30, 2004
Sorry Maxis, I can't take your chocolate
Do I qualify as Pak Lah's definitive fussy consumer?

Yesterday, I received a second letter from Maxis which was couriered with a box of chocolate (via Stork Express C/N No: 0293134, timestamped 08:45hr July 29, 2004).


I only discovered this 'gesture' from Maxis when I got back home in the evening and immediately called up the sender to inform him that I am making arrangement to have the chocolate returned to Maxis ASAP.

I had asked for questions to be answered, but I never demanded for any apology.

I told Maxis that under the present circumstances where my questions on their business ethics and Brand Promise remained unanswered, I accept no apologies.

And least of all, favours.

Click More! to read the details.

UPDATES: The chocolate has been returned to Maxis COO Edward Ying via OCS Courier Service (C/N No: M126-713-851-283). The courier charges cost me RM6.30 - higher than the RM5.92 that Maxis faulted me to warrant a line interruption!


A summary of my correspondence with Maxis where time must be read as the essence of all things:

NOTE: You may like to read the backgrounder to the entire issue before you proceed further.

July 26, 2004 noon:


I asked the Maxis TTDI Branch Supervisor to connect me to speak live to Kiang Chiew Peng, SGM Post-Paid Marketing, as my Maxis accounts are post-paid accounts.

I asked her two questions:


What's the meaning of the LOC if they could trust me with RM850 but not RM5.92?

Is Maxis sending me a message that I shouldn't dream on for my 8-year customer loyalty reward but it's high time to churn to other mobile operator?

She promised to tell me about Maxis Brand Promise in a written reply within 24 hours. I understood the timelime should lapse by the end of business day, July 27.

This has been blogged here.

Meanwhile, Maxis TTDI immediately reinstated my principal phoneline and a supplementary line attached to it. But I paid up in cash - the RM5.92 overdue payment that Maxis accused me of that had caused the line to be "interrupted", and all other amount of payment accrued in my accounts - while I insisted on seeking clarification about Maxis' business ethics and Brand Promise.


July 27 2004 evening


I received a call over the "offended" Maxis mobile number from Maxis GM Channel Distribution and Customer Services, Tan Lay Han, who told me that he would be the person to answer my questions posed earlier to Kiang.

July 28 2004 morning


I received a fax dated July 27 but timestamped 09:39hr July 28 from Tan, who explained the following:

Maxis extends all post-paid customers a 30-day credit term, and additional 15 days credit term to those who exceeded the first 30-day timeframe.

During the 31st to 45th days of credit overdue, reminders in the forms of SMS, voicecalls and letters would be sent to the customers urging them to settle the outstanding bill.

Tan pointed out to me that my bill dated May 28, 2004 was past the [ayment due date, and Maxis had sent me an SMS and a reminder letter on July 1.

Tan said July 9, Maxis placed a voice message on my phone account - a service which I have instructed to disable some 18 months ago for all my three Maxis lines.

Tan added that Maxis sent me another SMS reminder on July 11 before the outgoing calls were barred on July 15.

Tan added that I had made a payment at the Express Payment Kiosk on July 16, but the payment was insufficient to settle the outstanding bill in full.

Tan, on behalf of Maxis, had fully pointed to my fault. Glaringly, Tan has chosen not to answer the two questions, specifically on the credit limit I inherited over three years ago - that I had posed to Kiang over the phone the day before.

Subsequently, I faxed a message to Tan, reiterating the two key questions I had posed Kiang and demanding an official response from him. I have also ADDED a new demand that Maxis furnishes me with "any documentary proof of the "Terms & Conditions" and whether my consent was solicited.

I gave him a 5.00pm deadline, same day.

I had decided to engage him further to attest the Maxis Brand Promise.


July 29, 2004 morning


I discovered in my office a fax dated July 28, but timestamped 18:35hr the same day, in which he Tan clarified that the prevailing Terms and Conditions had been sent to all Maxis customers in October 2003.

Tan cited Clause 3.1 (watch out for this clause which I will deal later) which allegedly states that all customers are "obliged to promptly settle their bill statements, irrespective of whether such charges had exceeded the credit limit. If the customer breaches this term MMSSB (Malaysian Mobile Services Sdn Bhd) reserves the right to suspend his/her services until full settlement is made".

Glaringly, Tan did not furnish me the documentary proof of the new "Terms and Conditions" which I had demanded, neither did he support his claims for Clause 3.1 which he cited and which Maxis had invoked to interrupt my line.

Tan, however, added that "we regret that your line was barred with theoutstanding balance standing at RM5.92. We understand and apologise for the inconvenience caused and we have taken immediate action to ensure that similar incident will not happen to you or other Maxis customers".

Tan also answered to my second question pertaining to customer loyalty. He said:

"We value everyone of our customers. We truly appreciate that you have been with Maxis for the past 8 years. I would like to advise that we have a programme to reward our loyal customers in the form of the Advantage Savings programme. In this programme, loyal customers are given a rebate up to RM30 per month based on length of stay with maxis. In your case, you are currently enjoying a monthly rebate of RM30 per month."

Glaringly, Tan had further misled me is that the RM30 rebate off the original access fee of RM60 per month was a result of public outcry and ministerial intervention some three years.

I was put on Maxis One Club over three years during the time Ross Chia was the SVP for Channel Distribution and Customer Satisfaction. Tan had failed to recognise the fact that I have earned the RM30 by default before the new Maxis Terms & Conditions (October 2003) was implemented. Hence, there is no moral and rational basis for Tan to cite the RM30 rebate to justify Maxis appreciation of further customer loyalty.


July 29, 2004 morning


I felt obliged to respond to Tan's fax, with a view to engaging him further to attest Maxis business ethics and Brand Promise.

I told him the following:

In my fax yesterday I asked that you show me “any documentary Terms and Conditions I have agreed to specifically pertaining to the said LOC and minimum monthly payment at the point of my signing up as your subscriber on January 9, 1996”.

In your fax, you mentioned about the existence of “prevailing Terms and Conditions” which you said you have sent to all your customers in October 2003.

I deduced that you have effectively changed your rules subsequent to the Terms And Conditions I was made to comprehend and appreciate upon my signing up in 1996.

Henceforth, I OFFICIALLY DEMAND that you
( 1 ) Show documentary proof by way of a hardcopy of your prevailing Terms and Condition you allegedly sent out to me in October 2003;
( 2 ) Show documentary proof that
(a.) You had indeed sent the aforementioned Terms and Conditions (October 2003);
(b.) The sent Terms and Conditions had indeed reached me in good faith; and
(c.) I have given my express consent to your changing of rules, which you unilaterally insist has been implemented by way of the October 2003 notice.

I noticed that you have admitted that you have interrupted my line by faulting me on the over-due RM5.92 – a point which I still vehemently contest until you comply with my two demands above.

Henceforth, I OFFICIALLY DEMAND that you account for an amount which I have OVERPAID you, as evidence in the official printout (I attached the printout I obtained from Maxis TTDI Branch), and enlighten me what value have you created for a loyal customer like me?

I asked him to escalate the issue to his COO Edward Ying. As usual, I gave him a 5.00pm deadline to comply.


July 29, 2004 evening


I received the original hard copy of Tan's fax dated July 28. It was was couriered with a box of chocolate (via Stork Express C/N No: 0293134, timestamped 08:45hr July 29, 2004).

There were no mention of the purpose of the box of chocolate in relation to my complaints and demand for documentary proof of the changed rules Maxis exerted on me unilaterally.

As I only discovered this 'chocolatey guesture' from Maxis when I got back home in the evening and immediately called up the sender to inform him that I am making arrangement to have it returned to Maxis ASAP.

I had asked for questions to be answered, but I never demanded for any apology.

I told Maxis that under the present circumstances where my questions on their business ethics remained unanswered, I accept no apologies.


July 30, 2004 morning


I received a fax from Tan, dated July 29 and timestamped 20:03hr the same day.

In the fax, Tan said the "terms and conditions at the point of my registration in 1996 provides, inter alia, that Maxis may change the terms and conditions and that the customer will be subject to such revised terms and conditions".

Tan, who now asserts that he is the authorised person to respond to all matters relating to customers - an apparent refusal to my demand that the issue on Maxis business ethics and Brand Promise be escalated to his COO Edward Ying - also told me that:

"Pursuant to our acquisition of Malaysian Mobile Services Sdn Bhd (TIMECel Sdn Bhd), the terms and conditions for services were streamlined and the revised terms and conditions were forwarded to all customers via a bill insert..."

Tan provided me a copy of my Bill Statement dated November 28, 2003 - which he had conflicted his earlier assertion that the notice was sent out in October 2003.

As the statement was generated on November 28, 2003, a Friday, there was reasonable doubt that the said notice of the "new Terms and Conditions" could have reached my eyeballs, and my consent granted, by Monday, December 1, 2003 the date the new Terms and Conditions were unilaterally put into effect by Maxis.

GLARINGLY, too, I could not find that infamous CLAUSE 3.1 which Tan had cited as my default that caused my line to be interrupted over RM5.92.

So I decided to communicate with Tan to engage him further to attest Maxis business ethics and Brand Promise.

BOX OF CHOCOLATE

Because of the element of the box of chocolate, I felt obliged to respond to Tan to address this chocolatey issue first and foremost.

I sent him this fax:

I refer to your fax, a letter dated July 29, 2004 and a box of chocolate couriered to me on the same date.

No, Mr Tan, you have not answered all my questions, particularly pertaining to the following:

Henceforth, I OFFICIALLY DEMAND that you
( 1 ) Show documentary proof by way of a hardcopy of your prevailing Terms and Condition you allegedly sent out to me in October 2003;
( 2 ) Show documentary proof that
(a.) You had indeed sent the aforementioned Terms and Conditions (October 2003);
(b.) The sent Terms and Conditions had indeed reached me in good faith; and
(c.) I have given my express consent to your changing of rules, which you unilaterally insist has been implemented by way of the October 2003 notice.

My imperative on this is,

I ACCUSE YOU of making false representation as, on one hand, you mentioned in your July 29 letter that the so-called “new Terms and Conditions” were sent out to ALL customers in October 2003, however, on the other hand, the attachment (Statement of Account) you faxed me at 20:03hr July 29 clearly stated that I was only casually informed in small prints of the said T&C as factually dated November 28, 2003.

The onus is on you to show proof that the said Statement dated November 28, 2003 had reached me, and my consent for the “new T&C” sought, after it had travelled the time-lapse taken through the surface mail BEFORE it became unilaterally effective December 1, 2003 as your company have stated.


You have also maintained total silence, hence, have failed to answer to my other question particularly to:

I noticed that you have admitted that you have interrupted my line by faulting me on the over-due RM5.92 – a point which I still vehemently contest until you comply with my two demands above.

Henceforth, I OFFICIALLY DEMAND that you account for an amount which I have OVERPAID you, as evidence in the official printout attached herewith, and enlighten me what value have you created for a loyal customer like me?

To this, my imperative is,

I ACCUSE YOU of having failed to discharge you duty - which you confessed as “the authorised person to respond to all matters relating to customers” - congruent and consistent with the claims encompassed in THE MAXIS WAY with specific relevance to “Passion for Customer Satisfaction” and “Belief in fairplay”.

As such, I pledged that I have no confidence in you as a Maxis official who has the keen interest and the right aptitude in resolving a customer’s grouses based on facts.

I shall henceforth communicate with your superior, your COO Edward Ying, until the matter is resolved to my satisfaction.

Please, also, collect from Edward Ying the box of chocolate you sent me, which I have pre-informed you that I shall have it returned to Maxis, the sender.


I shall exhaust all my avenues with my service provider before I escalate this to the MCMC and Consumer Forum, if necessary.

To be continued.

wow.. good one... not oni u have probs with maxis, i see...

I don't have major problem so far, seems fine.

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Regarding Post #70, it's only RM5.92, so what's the big fuss about it?
And what remedy was the fella seeking?
Can't he just sign-up for auto-debit?

auto debit in malaysia cannot be trusted.

btw do u get a bill - full itemised statement with auto debit?

Regarding Post #70, it's only RM5.92, so what's the big fuss about it?
And what remedy was the fella seeking?
Can't he just sign-up for auto-debit?

It doesn't matter if it's only 1 sen... it's the principle of the matter... if Maxis (or anyone for that matter) f@rks u, are u supposed to just let them do it, then smile and say TQ? :rolleyes:

auto debit in malaysia cannot be trusted.
btw do u get a bill - full itemised statement with auto debit?
As long as you subscribed itemised billing, you will receive a very detailed, lots of pages, full of numbers statement.

It doesn't matter if it's only 1 sen... it's the principle of the matter... if Maxis (or anyone for that matter) f@rks u, are u supposed to just let them do it, then smile and say TQ? :rolleyes:
He himself is in the wrong for non-payment (even if it's 1 cent).
And the system barred his line automatically.
A lot of service companies, not only Telcos, follow such a method strictly, isn't it.
Especially banks, practised to perfection. :D

And again, what kind of remedy was he seeking?
Apology?
Public apology?
Compensation?
Bonuslink points?

He himself is in the wrong for non-payment (even if it's 1 cent).
And the system barred his line automatically.
A lot of service companies, not only Telcos, follow such a method strictly, isn't it.
Especially banks, practised to perfection. :D

For 5 bucks u wanna bar his line? aisey.. wat is the credit limit for?

Haha.. last time my friend balance is RM0.01, he activate the Hotlink GPRS, on the other week, the balance -RM10.01. :D Power.
err.... i got it FOC lor.... btw, i use 2 maxis number, 1 4 talk plan & 1 4 SMS plan... reload RM100, & split 60-30.... hehe! :D

You're smart!
I'm doing that way too. :) I buy Hotlink 100 for just RM 95.00 and get RM 105.00 credit. Then share it with others. I'm selling my extra credit. (make sure you share RM 10 or more per time. If not you'll rugi! I've calculated everything!) ;)

Last time I kept wandering why they have this Hotlink 100 with just two months validaty period. But until they introduce this share a top up thingo. Then I got the better of them now. hehe!

For 5 bucks u wanna bar his line? aisey.. wat is the credit limit for?

yeah, plus a postpaid line must give deposit wan... so what's the use of the deposit if it can't be used to offset a few days of late payment... is the deposit meant for Maxis to earn free $$$ only ar??? then f@rk them, man!!!! :mad:

ya, imagine the 100 deposit x 2 million ...how much interest per weeek :mad:

My father got RM300 for deposit in his maxis postpaid. He hutang RM110++ for not paying bills for 2 months. Even the 1st month he forgot to pay because forgot to take his bill in the office, they keep sending SMS that my father "owe" RM65++ to them. If he do not pay, the line will be bar. What the use of deposit? Even u pay RM500 or more deposit, they keep chasing u to pay back hutang every month.

coz AK's fancy merz need to pay installments mah
the bank chase him for $$ :p

maxis will introduce 3G on 1st Jul 2005 at KL Convention Center. TM(celcom) introduce at menara TM. maxis introduce at KL Convention Center I think they want to show off or maybe menara maxis kecil sangat?

My father got RM300 for deposit in his maxis postpaid. He hutang RM110++ for not paying bills for 2 months. Even the 1st month he forgot to pay because forgot to take his bill in the office, they keep sending SMS that my father "owe" RM65++ to them. If he do not pay, the line will be bar. What the use of deposit? Even u pay RM500 or more deposit, they keep chasing u to pay back hutang every month.

then f@rk them lar!!!!! I'm gonnna change to Digi!!! :mad:

OMG. maxis itemised billing will be RM5 starting 15 July 2005. :o

I just switch to Maxis 75 plan at April and they charge me already since May's bill.

For Maxis 75 plan, the charge is RM5 for itemised billing.
Didn't they tell you?
Anyway, you can now read bills online, and save that RM5.